Refund policy
🔒 All Sales Are Final on Custom Items
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.
🔁 We’ll Replace or Refund If:
Your item arrives damaged or defective
You received the wrong item or size
The print is misaligned, faded, or incorrect due to production error
Claim must be submitted within 7 days of delivery with photos of the issue.
❌ We Cannot Refund If:
You chose the wrong size or colour
You changed your mind after ordering
Delivery took longer than expected due to carrier delays (unless excessive)
🕐 Processing Claims
If your item qualifies for a replacement or refund:
Email us at shop@gnarbearshreds.com within 7 days of delivery
Include photos showing the issue
We'll review and respond within 2 business days
🔁 Returns May Be Required for Faulty Items
In some cases (at our discretion or that of our fulfillment partner), you may be asked to return the item. Return addresses are set automatically by our fulfillment partner, based on the facility that produced your item.
You will be advised of the correct return process if your claim is approved.
✍️ Summary Statement:
“Because every GNARBEAR Shreds item is custom printed just for you, we don’t accept returns for change of mind or wrong size. But if something arrives damaged or incorrect, we’ll make it right—just contact us within 7 days of delivery.”
